What locks do I use on my access control doors?

There are many different types of electronic locks to suit the application in which they are installed. In most cases the site needs to be surveyed prior to choosing the types of lock as circumstances such as type (single/double/inward opening/outward opening, bi-fold, roller), construction material (wood/aluminium), location (internal/external) and size, needs to be assessed before implementing the final design.

What happens if a Proximity card is lost or stolen?

Proximity cards can be easily deleted or void from the system which instantly disables the user from accessing any doors. Cards can be made void through the system’s keypad or through the management software. If the system is set-up for remote off-site connection the card can be deleted remotely without the need for a visit to site. It is recommended that the card is not carried with ID badges (which could potentially display details of the premises), and that the loss or theft of a card is reported immediately.

How quickly can I have the system installed?

We understand that once you have decided to protect your property you want it protecting as soon as possible, so we endeavour to install your system to a fully operational status within 1 week.

What if I need an engineer out of hours?

Our telephones are answered 24 hours a day, 365 days a year so as long as you have a current maintenance contract we will always be able to help either over the telephone or by sending one of our engineers to site. Our response time according to standards is either within 4 hours of the call being taken or before the systems is next due to be set – we are currently meeting arrival on site within 1 hour of the telephone call.

Can’t find the answer to your question?

Email us at info@burgess-security.co.uk and we will get back to you as soon as we can!